Last updated: 26 June 2026
Furniture Delivery Quotes is operated by Phil & Lyn’s Transport Pty Ltd. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or request a furniture delivery quote.
Information we collect
When you submit a quote request or contact us, we may collect:
- Your name, email address and phone number.
- Pickup and delivery locations.
- Preferred dates and timing information.
- Furniture descriptions, quantities and measurements.
- Access details such as stairs, lifts, floors and carrying distances.
- Photographs, documents and other files you choose to upload.
- Messages and other information you provide.
We may also collect technical information such as your IP address, browser type, device information, pages visited, referring website and how you interact with our website.
How we use your information
We use personal information to:
- Review and respond to furniture delivery quote requests.
- Assess the items, locations, access, timing and service requirements.
- Contact you for further information.
- Provide, arrange or help source a suitable furniture delivery service.
- Send confirmation and service-related emails.
- Maintain business and enquiry records.
- Protect the website from spam, fraud and misuse.
- Measure and improve the website, quote process and customer experience.
- Meet legal, accounting and regulatory obligations.
Quote requests and service providers
Where reasonably necessary to assess, respond to or arrange a quote, we may share relevant information with a suitable furniture carrier, delivery provider or other service provider. We aim to share only the information reasonably required for that purpose.
Submitting a quote request does not guarantee that a carrier will be available or that a booking has been accepted. We do not sell personal information for unrelated marketing purposes.
Website forms and stored enquiries
Quote requests are sent to us by email and may also be stored securely within our WordPress website as an enquiry record. This provides a backup if an email is delayed or fails to arrive.
Uploaded photographs may contain embedded information or metadata created by your device. Please avoid including personal or sensitive information that is not needed for the quote.
Analytics, cookies and website security
We use Google Analytics to understand website traffic and how visitors use the site. Google Analytics may use cookies and collect information such as device details, approximate location, pages visited and interactions. We use this information to measure performance and improve the website and quote process.
We may use Microsoft Clarity to understand how visitors interact with the website through tools such as heatmaps and session recordings. Clarity may collect information about page visits, clicks, scrolling, device and browser details, and website interactions. Form information may be masked according to the service’s privacy and masking settings.
Cloudflare Turnstile is used to help protect our forms from automated spam and abuse. It may process technical information about your browser, device and interaction with the form to determine whether a submission appears legitimate.
Our website and third-party services may use cookies or similar technologies. You can control or delete cookies through your browser settings, although disabling some technologies may affect website functionality.
Who we disclose information to
We may disclose personal information to:
- Furniture carriers or delivery providers involved in assessing or fulfilling a request.
- Website hosting, email, security, analytics and technology providers.
- Professional advisers such as accountants, insurers or legal advisers where required.
- Government authorities, regulators or law-enforcement bodies where required by law.
Some technology providers may process or store information outside Australia, including in countries where they or their service providers operate.
How we protect and retain information
We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure. No website, email service or online storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain business records and meet legal, accounting, insurance and security obligations. Information that is no longer reasonably required may be deleted or de-identified.
Accessing or correcting your information
You may ask to access or correct personal information we hold about you. We may need to verify your identity before processing a request.
Privacy questions and complaints
For a privacy question, correction request or complaint, contact:
Furniture Delivery Quotes
Operated by Phil & Lyn’s Transport Pty Ltd
Email: quotes@furnituredeliveryquotes.com.au
Please include enough information for us to understand and respond to your request. We will review privacy complaints and aim to respond within a reasonable time.
Changes to this policy
We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page with the updated date.